Apple repairing faulty keyboards free-of-charge

If you have an eligible MacBook model from 2015 onwards and have experienced the “sticky keys” issue, then you are in luck!  Due to demand, Apple is now offering to repair eligible units free of charge.  Those who have already paid to resolve this issue, may be eligible for a refund.

To find out more about the procedure, follow this link: happily supports Apple products, PCs based on Windows and Linux, and all manner of mobile devices.  If you need assistance or have been told your issue cannot be resolved – contact iBizify for a solution.

Need help with your computer, mobile or tablet?

The queryious man

Need computer assistance? Without preamble,’s ConnectRemote support means you can call 01296 252 010 during office hours (0900 to 1730 Monday to Friday) with your card details to hand, and from just £40 per incident (excludes VAT) they will connect to your device remotely and resolve your issue.

Need more? ConnectPremium support covers all your devices and includes extended hours, remote monitoring, and annual servicing.

We happily support Windows, Mac, Linux, iPhone, iPad, Android and Windows Phone/Mobile.

Find out more: Web Service upgrade

We are pleased to announce that's web services have been upgraded! This release provides improved performance along with numerous bug fixes.

The previously reported issue with site content occasionally not being immediately updated following changes made in the Site Editor has now been resolved.

Did you know?

If your website already has a blog or news page feature,'s Web Platform now has a new facility to surface your latest headlines to your home page. This allows your visitors to immediately see what is happening with your business as soon as they arrive - and to click directly through to anything that may interest them. If you'd like this feature added to your site and you are subscribed to's annual standard web service, then this can be added to your site at no additional cost. Please get in touch.

New computer support services from is pleased to announce a range of new IT support products for you and your business. With over twenty years’ experience can help you and your business with all of your computing, IT and mobile device needs. We happily support Windows, Apple macOS, Linux, Android, iPhone, iPad and other platforms.


Ad-hoc remote support available on a simple, “pay-as-you-go” basis at £40 per incident. It has no long-term contract or odd terms or conditions.


One annual fee provides support for all of your personal devices (PC, tablets, smartphones). Priced from just £60 per person, per month, including an annual computer service.


Computer running slowly or crashing? Odd messages or unexpected pop-ups? Perhaps you would like the peace of mind of knowing that your computer is virus-free, secure and running as best as it can be.

A full service costs from £120. It includes system testing, malware removal, software updates, security check, storage and performance optimisation, secure backup, external clean and grease/dust-resistant treatment, full report including advisory.

An express service costs £80. It is performed remotely and excludes hardware and memory tests, deep virus scanning and external cleaning.


Make your electronic devices clean, hygienic and looking new again!

Full clean £50. Professional internal and external device clean including screen, keyboard and pointing device where supplied. Clean all ports and drives. Treat with invisible grease- and dust-resistant formula.

Express clean £20. External device clean including screen and keyboard where available. Treat with invisible grease- and dust-resistant formula.

Repair and upgrades

Specialising in the repair of desktop and laptop PCs, we can repair and upgrade a wide range of electronic devices. can repair screens, keyboards, hard drives / storage, and provide memory (RAM) upgrades, data recovery and more.

We do not currently repair shattered mobile phone or tablet displays.

Business services

We help small and mid-size businesses to be more productive, save money, and become more efficient, allowing your business to make the most of existing investments and plan for the future.

Consultation, planning, reporting, migration, conversion, Microsoft Office 365, training, demonstration, support and more.

New features for Web Platform customers

It’s been a year since the last major Web Platform update.  Last year’s update was a mammoth upgrade and we hope you are continuing to enjoy the many benefits of’s web services that are included in your single low-cost annual subscription.  Want a reminder of all that good stuff?  Visit

We are pleased today to announce the availability of version four of the Web Platform (formally iMakeMe).  The Web Platform powers your website 24/7 ensuring your customers receive the experience they deserve.

The new release of the software has been completely re-written from the ground up using modern technologies and techniques that deliver numerous benefits:

Social sharing and blogging tools

Previously, as one added new news items, older ones would be pushed further down into history.  One could only visit or share the single “news page” and see a view of new to old items.

With this new release, each news item has available its own permanent link which can be used on third-party sites or marketing materials – taking your visitor directly to that content without having to find it in the list no matter how old it becomes.

Additionally each item has a set of social network sharing buttons to allow you and your visitors to easily share that content to their favourite networks such as Facebook, Twitter, LinkedIn, Pintrest, Digg, etc.

For an example of this in action, visit which is powered by the latest Web Platform.

A news item on Waddesdon Hall's with social sharing enabled

This may be the single most noticeable change on your website following the upgrade.  For this reason, we are offering every Web Platform customer a free one-to-one online meeting to demonstrate how to make best use of these features.  If you would like to register for this, please get in touch to book your slot,

Improved intrusion, security, form spam prevention, error handling and more

The Web Platform has always monitored every website for unusual usage behaviour, intrusion detection and recording if, when and how things go wrong.  If even one of your customers is having a technical problem with your site, reports are generated and handled by if required.

Form spam protection – when “junk” is sent automatically via your site’s contact form - prevents unsolicited messages from making their way to your inbox.  This is all done without annoying “CAPTCHA type in the code” or silly questions being asked of your customer.

This new release improves all of the above features by using intelligence from all sites together to improve the detection rates overall.  Previously, each site used only their own data, so spam to one site would not necessarily be prevented on another.

Please note that the previous manual monthly testing process has now ceased.  As technology has improved and we have had over a year of experiencing no manual failures this process has been deemed unnecessary.  However, rest assured that in addition to the above measures, there are numerous external testing processes that happen every fifteen minutes from numerous locations around the world to detect any problems.  Your site is safe with!

Automatic updates

All sites now run on one central code-base.  This means that future updates will be delivered to your site more quickly.  Any bug fixes or new features will be delivered to all customers simultaneously.  Previously each site was upgraded individually.

And more!

  • Vastly improved site performance
  • Improved support for a wider range of web browsers
  • Support for Windows 10 and the Microsoft Edge browser
  • Support for the production and editing of user-defined tables within content

How do I get the upgrade?

If you are an Web Platform (iMakeMe) customer - you don’t need to do anything.  This is all provided as part of your subscription service.

Whilst this new release introduces automatic updates, the upgrade to this new release will be a manual one.  Each site will be upgraded in a phased manner and we will get in touch with you once the process is complete.  If you have any questions that would also be an ideal time to raise them.

Is there anything else we can do for you?

You may consider it time to review your website.  Perhaps you’d like to add new features or have a redesign.  With the Web Platform, your site is not limited to content-only.  You may want to introduce registration or customer information management for example.  The possibilities are endless.

Do get in touch to have a chat about the possibilities or with any queries you may have.

Autumn 2014 Update

Microsoft Office 365 business

Office 365 delivers many benefits, including enterprise-grade email, shared calendars, document sharing, collaboration, cloud storage, web conferencing and Office software. All can be delivered to your iPhones, iPads, PCs, Macs, Android, Windows or other devices. engineers are experienced Microsoft-accredited small business solutions specialists, enabling us to provide maximum benefit to your business via a range of business services. Find out more at

Business cloud evaluations

Until recently, many small businesses were unaware of the ‘cloud’. Now, most are enjoying cloud-service benefits, like increased security and mobility, lower costs and less administration. There really has not been a better time to exploit it.

As an independent provider we can help you to benefit from its possibilities by offering full end-to-end service solutions ‘under one roof’. You can leave us to look after your technology, while you get on with the business you know and enjoy.

Every business need is different, so we are offering cloud reviews. Find out more at


Websites made easy

You may have heard that offers what is probably the easiest website editor in the world, but were you aware of the other unparalleled benefits available to web customers?

  • Completely bespoke design
  • Hands-off domain management
  • Easy tools for day-to-day content editing
  • ‘Human’ support, with regular site checks and testing
  • High-performance dedicated hosting with 24/7 security monitoring
  • Mobile and desktop web content automatically synchronised and formatted.

And all this has got even better! Discover the new Site Editor and new benefits at the iBiziBlog:

New support services

From just £40 per hour, ‘ Connect’ remote support has now been expanded to cover more devices and services. Check it out at for a simple, low-cost support service with flexible payment options.

Are you getting enough?

When it comes to personal learning and development, many of us struggle to maintain the resources needed to keep on top of our areas of interest.

On the iBiziBlog, Christine asks whether you are a Binger, Regular Tippler or Abstainer and follows up by explaining how you can and should be a regular tippler!

New benefits and features for customers

If you have bespoke designed hosted websites or web apps with you'll already know of the many benefits of our low-cost customised annual service packages such as:

  • Probably the easiest site content editor…in the world?
  • High-performance dedicated web / app hosting
  • Standard email with web / mobile web mail or…
  • Office 365 integration with Exchange Online
  • 24/7 performance and security monitoring
  • Domain management and renewal
  • Manual content update service
  • Technical support
  • Visitor statistics
  • …and more

Out with the old and in with the new

You probably already know that is all about making business simpler by making best use of the latest technology to deliver great web, internet, cloud, mobile and business productivity experiences. However, we believe the best ideas start at home, so we are always working at ways of simplifying our very own business and the products and services that we offer.

Over the last year has been working hard to simplify our offering and also rebranding to modernise and bring our image in line with our very ethos, and I believe our new logo reflects that sentiment.

The old and the new logo

The new Site Editor replaces iMakeMe – coming August 2014

For our website customers, a key part of these new changes concern our online Site Editor (formally known as iMakeMe).

The Site Editor allows our customers to quickly and easily do their day-to-day content edits with ease. Changes can be made in a few clicks in less than thirty seconds. More involved content or design changes are handled by within the service package. The service even keeps all your content in sync between mobile and widescreen sites, and handles all of the formatting for you. You can just focus on your content.

A simplified name

The "Site Editor" is the new name for what used to be called iMakeMe. If you have any custom iMakeMe web apps, these will now be simply referred to as "Web Apps" and will continue to work just as they do today. We believe this change delivers better clarity of purpose. The iMakeMe name is essentially a legacy left over from years ago when the tool was aimed at individuals. iMakeMe has evolved and became a business tool but its name remained – until now!

A new look

The new Site Editor has been overhauled with a more modern, simpler design that falls in line with's new branding.

Huge performance increases

The new Site Editor intelligently manages, delivers, monitors and secures websites that are built and serviced by

We are pleased to say that websites built on this new system will perform at least 10x faster than before. Existing sites will also see this benefit over time as they are upgraded in coming months.

Coupled with's awesome dedicated server hosting, the new changes will mean that sites will load faster than ever and will be able to handle far more traffic.

Better compatibility

The new Site Editor has been improved to work better with a broader range of modern browsers to improve accessibility.

Please note that some older browsers, including Microsoft Internet Explorer 8 and prior will no longer be supported. We recommend you upgrade to the latest version (currently version 11) or try an alternative such as Mozilla Firefox.

Don't worry – it's all still there

You will likely be pleased to know that the new Site Editor has been designed to operate almost identically to its predecessor so you won't have to learn new tricks.

An easier way to find your stuff

If you haven't found it already – the site has a new Client area. Just visit our website at and tap the Client area tile on the home page. You can also go straight there by going to

In the Client area you can get quick access to your services, such as Microsoft Office 365, standard email, web apps and more.

Whilst the old addresses for the web apps and the Site Editor (iMakeMe) will still work perfectly well, you can now quickly access these by visiting

How to How to?

The new Client area also includes a new "How to…" section. If certain questions come up regularly we will document the solution and add it to this section. Currently there are documents on how to use the Site Editor, configure email and more.

Need any help?

We hope you will love the new changes at Of course as ever if you have any queries or need assistance, do email or call us on 01296 252 010.

Office 365 small business plans changes – simplified!

Microsoft have recently announced changes to the Office 365 Small Business and Midsize plans that will result in new benefits for small business users and cost savings to those currently on the Midsize plan.

Office 365 has a variety of plans from those aimed at individuals, families, small businesses through to huge enterprise solutions. Microsoft's aim in changing the small business plans is to simplify these options and give access to more benefits at a lower price point.

These changes will be introduced from October 2014. If you are a small or midsize business with less than 300 users, are using Office 365 or thinking about doing so, then read on to understand the changes.

For brevity references to OneDrive below all refer to "OneDrive for Business" – not to be confused with "OneDrive" [consumer edition!]

Overview of existing plans


Max users

Cloud services

Software *

Office Online (web apps) included

Small Business


Exchange, Lync, SharePoint, OneDrive

OneDrive app only


Small Business Premium


Exchange, Lync, SharePoint, OneDrive

Windows, Mac, iPad, Smartphones


Midsize Business


Exchange, Lync, SharePoint, OneDrive

Windows, Mac, iPad, Smartphones


Overview of new plans


Max users

Cloud services

Software *

Office Online (web apps) included



OneDrive only

Windows, Mac, iPad, Smartphones


Business Essentials


Exchange, Lync, SharePoint, OneDrive

OneDrive app only


Business Premium


Exchange, Lync, SharePoint, OneDrive

Windows, Mac, iPad, Smartphones


New plans – simplified!


All cloud services

Software *




Business Essentials



Business Premium



* Available software can vary across different platforms

New flexibility

Once the new plans are introduced, it will then be possible to "mix and match" plans for different users. Previously, one had to choose a single plan family for the whole organisation, for example all Small Business, all Midsize or all Enterprise. As much as these changes largely do not affect Enterprise customers, there may be some cost savings for those customers by making use of this new flexibility.

I am planning to sign up for Office 365 – which plan should I chose?

There are a whole host of factors to consider when deciding on which Office 365 plan to choose and due to the nature of a cloud service, these factors can change regularly. For this reason, offers a cloud review service to discover your business needs and provide a recommendation. Visit to find out more.

The new changes do make these decisions easier. For most of our clients, Business Premium would be the natural choice but there may be cases where a mix of the new business plans may provide a better benefit / cost ratio.

I am an existing Office 365 customer – what do I need to do?

The great news is – you don't need to do anything right away. Microsoft recommend seeing your existing subscription term through (for most customers, this is an annual subscription). You will be able to choose your new path upon your subscription renewal (probably in 2015). A typical choice at that point would be as follows:

Existing Plan

New Plan


Small Business

Business Essentials

New benefits

Small Business Premium

Business Premium

New benefits

Midsize Business

Business Premium

Cost savings

If you make use of Access databases within your subscription or hold Lync meetings there are other changes coming that you should be aware of.  Contact us for more information.

We strongly recommend reviewing your business needs at this point to discover the best benefits at the lowest price point. can help with a cloud review. Visit to find out more.

Find out more

Book a cloud review at

Learn more about Office 365 and download datasheets and other resources at

The new .uk internet domain has arrived

Nominet – the authority of all internet domain names ending in .uk have today launched the new shorter .uk name. Previously it has only been possible to take a name ending in, or

Should I register or reserve a .uk domain name?

There are many who advocate having as many domain names as possible to capture more traffic and visits. Whilst it helps to have effective keywords in a domain name, what is far more important is the content behind those addresses. If content is irrelevant, poor quality or simply lacking, no number of domain names will deliver success on search engines.

You might simply want to register the .uk domain so that no-one else does. The good news is that to prevent folks from hijacking the .uk name of existing addresses, all those with any existing Nominet name such as a or will automatically have the .uk name reserved for free until June 2019 after which time it will be offered to everyone. If you already share your .uk name with another organisation you should use the Nominet rights lookup tool to find out more. For example, you may be sharing with a charity that is at

Finally, you may wish to register your .uk domain simply to offer a cleaner, shorter and simpler address for your visitors to use. The address will particularly look better in print than its longer counterpart. However, since many now find by search rather than tapping in full web addresses, this is not as important as it once was.

We suggest that there is no urgency for anyone to rush out and register their .uk domain, but if you have new domains to register for new businesses or projects then you should certainly consider the new shorter .uk domain as a possibility.

Find out more

Nominet have created a dedicated site that is very clearly laid out and explains the new additions and answers many questions. You can visit that site at:

Need help? offer a range of domain management, web design, hosting and cloud services. If you'd like to find out what can be achieved please do get in touch

What are ‘hits’? (web analytics and statistics)

In your web visitor statistics or analytics package you may see data referred to as 'Hits'. These are often quite excitingly high numbers but do not necessarily relate to the number of actual visitors to your site and for the most part – should be ignored.

Confused? Let's work out how a 'Hit' occurs….

Hits are a technical statistic typically used to calculate or report on web server load. They are not something that would typically be used in marketing or sales, even though many do as the numbers are big and it sounds good.

When a web page is loaded into the browser, first the 'page' is loaded (one hit) then its code (one or more hits) and style information (one or more hits), then images (one hit each) until the whole page is rendered. In short, one visit or page view can produce many hits.

For marketing and sales purposes, the only basic / core statistics typically of interest are Unique Visits and Pages (sometimes called page views or impressions).

Once I saw an episode of Dragon's Den in which the guy being grilled impressed the 'Dens by declaring his new site was getting 10,000 hits a day. Now, if I built a single page website with 10,000 images on it (perfectly possible) and then got one person to visit it – I could easily claim the same thing. The moral of the story? Ignore hits!

Here is a bit more info on Wikipedia: